SHIPPING TO ITALY HAS TEMPORARILY BEEN SUSPENDED. CLICK HERE FOR MORE INFO.

Royal Mail Postage Issues - UK & International.

Please Read.

Over the last few months, Forstner UK has had many bracelets go missing in the post, either in the UK or international countries.  

The Issue 

The problem started after Brexit. When I ship the strap out, it now has to clear customs in any EU destination country. This is not something you or I cannot bypass or change. Remember there was free trade before Brexit, but now EVERY single item has to clear customs regardless. This is the same if you have ordered from the USA, Canada etc.

When a package leaves Langly (Royal Mail International Hub) it should be issued a scan in the arrival country, this scan is not happening in some countries. Therefore, there is no onward scan to track in the country of destination.

I have spent hours on the phone to Royal Mail for updates, causes, possible things I can do to possibly help the item clear customs faster but nothing is possible in this respect. Royal Mail or any other postal service have no influence on the speed, handling or any other factor of customs clearance.

It has been known that items are taking unto 6 weeks to arrive.

The countries that are most affected are:

GERMANY, ITALY, FRANCE & NETHERLANDS.

I simply have no way of knowing when an order will be delivered to your door. This is completely out of my control.

Currier companies have in house customs teams so handle the clearance for you. You can take advantage of this by using express shipping at checkout. Yes, it's extra but its a faster service by a long way. 

Thanks for the understanding.

 

Darren - Forstner Bands UK Ltd

 

ITALY UPDATE: 

16/12/2021 09:37
Posting to Italy?

We have been advised by Poste Italiane that severe delays are being experienced in processing postal items due to serious IT problems in Italian customs. This is affecting all postal shipments from outside the EU. 


Although we are continuing to ship items to Italy at the moment, due to these technical issues being experienced once they arrive, they currently face delays of at least several weeks before being processed by customs and delivered by Poste Italiane. We are in constant dialogue with Poste Italiane, but they have so far been unable to give us a date when these issues will be resolved. Therefore, please consider the current situation carefully if you are posting items to Italy as they will face severe delays once they arrive in the country. We will provide further updates as soon as we have them.

Royal Mail 

UPDATE 22/12/21

We have been advised by Poste Italiane that severe delays are still being experienced in processing postal items due to serious IT problems in Italian customs.  This is still affecting all postal shipments from outside the EU.  Although we are continuing to process and despatch items to Italy at the moment, due to these technical issues being experienced once they arrive they currently face delays of at least several weeks before being processed by customs and delivered by Poste Italiane.  We are in constant dialogue with Poste Italiane but they have so far been unable to give us a date when these issues will be resolved.  

These issues are affecting all Royal Mail international parcel services and all Parcelforce Worldwide international services with the exception of Euro Priority and Global Express.  Therefore, as of 22nd December, we are changing our advice to strongly recommend you do not post items to Italy until Poste Italiane have made substantial progress in clearing the backlog.  We currently anticipate that will be early in the New Year.  They have assured us that they have a plan in place, we will be monitoring it very closely, and will update further when we are comfortable that your items will be processed and delivered within normal timescales