EU customers - UK VAT is deducted from your purchase, you will be responsible for local duties and taxes in your country.

Royal Mail Postage Issues - UK & International.

Please Read.

Over the last few months, Forstner UK has had many bracelets go missing in the post, either in the UK or international countries. this is down to short staff due to Covid and the run up to Christmas.

I have to give 30 days to await possible delivery of the item. Failure for it to be delivered means I need to request compensation from Royal Mail for the one thats missing. I will post out a replacement after 30 days only.

It's left me no option but to look at alternatives which might increase the cost of the postage to some countries. Whilst I don't want to increase this cost and pass it on, i'm left with no real option.

I would rather you get the order than not. One solution is DHL for international orders.

For the UK it will change to Special Delivery with no other option available, such as First Class. Special Delivery is £7.50.

 

Thanks for the understanding.

 

Forstner UK